Frequently asked questions about our legal terms
Your account information is retained for dispute resolution and regulatory compliance after closure. Sensitive payment details are deleted within our retention window. You can request permanent deletion of non-essential data by contacting our support team via live chat.
Log into your account, go to Settings → Legal, and select 'Request Your Data'. Our team compiles your information (login history, deposits, withdrawals, personal details) and delivers it within 24 hours via secure download link.
No. Payment details are transmitted to our payment processor over encrypted channels and never stored on our servers. We keep only transaction records (date, amount, status) for withdrawal verification and account reconciliation.
We use cookies to store your login preference and track lobby activity to improve your experience. You can disable cookies in your browser settings, though some platform features may be limited. See Settings → Privacy for a full list.
Verification happens within your account dashboard and usually completes in seconds after you confirm your payment method. Complex or high-value withdrawals may take up to 24 hours for compliance review before funds leave our account.
Your data is stored on encrypted servers with redundancy across multiple locations. All transfers use TLS encryption. Access is limited to our support and compliance teams. Regular security audits ensure compliance with financial data standards.
Yes. Log into your account and go to Settings → Profile to update your address or contact details. Payment methods can be added or removed from your wallet. Identity changes require verification via support; contact our team via live chat for assistance.
